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How can I place an order on Njiani Music Shop?

To place an order, simply browse our collection, add your chosen items to the cart, and proceed to checkout. 

Alternatively, you can click on 'Buy Now' for a quicker process and complete the form provided.

What payment methods do you accept?

We currently accept Cash on Delivery (COD) and Mpesa on delivery. 

You can pay for your order with cash or through Mpesa when our delivery team brings your musical instruments to your doorstep.

Is it safe to make online payments on your website?

As we currently accept cash on delivery and Mpesa on delivery, there's no need for online payments on our website. 

Rest assured, your information is handled securely during the order and delivery process.

Do you offer cash on delivery (COD) services?

Yes, we provide Cash on Delivery services, allowing you to pay for your order with cash when it is delivered to your location.

How much is the delivery fee?

Good news! We offer free delivery for all orders within our delivery coverage area.

What is your delivery timeframe?

Our standard delivery timeframe is within 24 hours after you place your order. 

We strive to get your musical instruments to you promptly so you can start playing your favorite tunes.

Do you deliver outside Nairobi?

Absolutely! We deliver to locations outside Nairobi. Feel free to place your order, and we'll ensure it reaches you, no matter where you are. 

You will however cater for delivery fees.

Can I track my order?

Currently, we do not provide order tracking services. 

However, our delivery team will keep you informed about the delivery status on the scheduled day.

What if the delivered instrument is damaged or defective?

In the rare event of receiving a damaged or defective instrument, please contact our customer support through the contact details on our website. 

We'll promptly assist you in resolving the issue.

Do you provide warranties on your instruments?

Yes, our instruments come with standard manufacturer warranties. 

If you have any concerns, reach out to us through our website contact details.

Are there any promotions or discounts available?

Currently, we do not have ongoing promotions or discounts. 

However, keep an eye on our website for any future updates or special offers.

Can I visit your physical store?

We operate exclusively as an online music shop and do not have a physical store. 

You can explore our collection and place orders directly on our website.

Do you offer instrument maintenance services?

Yes, we can assist you in sourcing maintenance services for your instruments. 

Contact our customer support for more information.

How do I contact customer support?

For any inquiries or assistance, please visit our website for contact details. Our customer support team is ready to help you.